No Limits Health Clubs Pty Ltd and its related companies (collectively referred to as “we”, “us” and “No Limits”) are subject to the National Privacy Principles under the Privacy Act 1988 (Cth).
No Limits Health Clubs understands and appreciates that you may be concerned about your privacy and about the confidentiality and security of information we may gain about you. No Limits Health Clubs is committed to protecting your privacy. This No Limits Health Clubs Privacy Statement explains how your personal information will be treated.
What Information Do We Collect?
The types of personal information that we collect from you will depend on the circumstances of collection. For example, when you join one of our gyms as a member, we may collect details such as your name, contact details, next of kin, date of birth, gender, licence details, banking details and other information which will assist us in delivering our products and services to you. When you visit our website we may collect your IP address, date, and time of visit. As we are required by law to obtain your consent to the collection of “sensitive information”, we will assume that you have consented to the collection of all information which is provided to us for use in accordance with this Statement.
How We Collect Information
We may collect personal information about you when you deal with us over the telephone, send us correspondence (whether by letter, fax or email), visit our web sites or when you have contact with us in person. As well as collecting information directly from you, there may be occasions when we collect information about you from a third party. For example from personal trainers who offer services through the No Limits Health Clubs system or from market research companies contracted by us to obtain information so that we may improve and market our products and services.
How We Use Your Personal Information
In general we collect personal information for the following purposes:
(a) To process membership and franchise applications;
(b) To manage and administer memberships and franchisees;
(c) To facilitate access to our gyms by members and casual patrons;
(d) To conduct marketing activities and market research;
(e) To train and manage our franchisees and the franchise system;
(f) To communicate with members, franchisees and visitors to our website;
(g) To respond to online inquiries;
(h) To communicate information and special offers provided by us or selected third parties.
(i) To operate the No Limits Health Clubs 24/7 system.
Some of the personal information we collect is essential for us to be able to accurately identify who is using our services. Other types of personal information we collect help us to profile who is using our services and what their interests are.
Disclosure of Personal Information to Third Parties
We may disclose your personal information to third parties, for example, to our contractors to whom we contract out certain services, data processing companies and direct debit service providers. Your personal information will only ever be disclosed for the purpose for which the information was collected or for related purposes, for example to complete a transaction on your behalf, provide you with a service that you requested or inform you about special promotions and offers which we believe you may be interested in.
We may also disclose your personal information to various law enforcement agencies and governments around the world for security, customs and immigration purposes.
We engage third party contractors to perform services for us which involves the contractor handling personal information we hold. For example, we may engage third party contractors to:
1. Provide electronic funds transfer services, credit card account processing and related services.
2. Conduct market research.
3. Provide information technology services such as managing our databases, online services, communication networks, software and system development and maintenance.
4. Assist with obtaining payment from creditors.
5. Deliver personal training services in our gyms.
In these situations, we prohibit the third party contractor from using personal information about you except for the specific purpose for which we supply it.
Other than the above, we will not disclose your personal information without your consent unless disclosure is either necessary to prevent a threat to life or health, authorised or required by law, reasonably necessary to enforce the law or necessary to investigate a suspected unlawful activity.
What to do if you don’t want our mail-outs?
In each e-mail or each piece of marketing material that you receive from us, we will endeavor to attach simple instructions on how you can immediately unsubscribe from our mailing list. In any event, you can opt out from receiving promotional material by contacting us and asking to be removed from the mailing list. Our contact details are set out below.
Access & Correction of Information About You
We will, on request, provide you with access to the information we hold about you, unless there is an exception which applies under the National Privacy Principles, including for the purpose of correcting or updating that information.
We may recover from you our reasonable costs of supplying you with access to this information. If we do propose to charge you, we will notify you of this charge when we receive your request.
Your request to provide access to this information will be dealt with in a reasonable time frame.
If we refuse to provide you with access to the information, we will provide you with reasons for the refusal and inform you of any exceptions relied upon under the National Privacy Principles.
What happens if you do not provide us with accurate or complete information
If you fail to give us all the information we may require from you or the information you give us is inaccurate or incomplete then the products, services and information we may provide to you may be affected.
Keeping Your Personal Information Up To Date
We take reasonable steps to ensure that your personal information is accurate, complete, and up-to-date whenever we collect or use it.
If the personal information we hold about you is inaccurate, incomplete or out-ofdate, please contact us and we will take reasonable steps to either correct this information, or if necessary, discuss alternative action with you.
Transfer of Information Overseas
We may transfer to people in foreign countries any of your personal information to fulfil the purposes set out in this Privacy Statement. Any such transfer will usually occur in relation to the performance of our contract with you.
1. Employ appropriate technical, administrative and physical procedures to:
2. Protect your personal information from unauthorised disclosure, loss, misuse or alteration.
3. Limit access to your personal information to those staff with a business need to know.
4. Keep personal information only for as long as the law requires.
5. Subject to applicable laws, take reasonable steps to destroy or permanently deidentify your personal information if it is no longer needed for the particular purpose for which it was originally collected.
6. Protect your personal information by taking reasonable steps to comply with industry best-practice standards.
Resolving Your Concerns
If you wish to gain access to your personal information, have a complaint about a breach of your privacy or you have any query on how your personal information is collected or used please forward your request, complaint or query to the address below. We will respond to your query or complaint as soon as possible.
Changes to This Privacy Statement
We may amend this Privacy Statement as our business requirements or the law changes. Any changes to this Privacy Statement will be updated on our website so please visit it periodically to ensure that you have our most current privacy statement.